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Groupon | News Summary

✨ With a little help from Artificial Intelligence

Groupon, the once-ubiquitous purveyor of daily deals, seems to be navigating a turbulent sea these days. While they still offer those enticing discounts on everything from spa treatments to weekend getaways, recent news paints a picture of a company struggling to stay afloat. Their stock performance has been a rollercoaster, with some days exceeding market returns and others plummeting, leaving investors wondering about their future.

Adding to the uncertainty, Groupon is facing legal challenges. A patent infringement lawsuit brought by Kroy IP Holdings, LLC has been revived, forcing Groupon to defend its business practices. This legal battle, along with concerns about their capital allocation strategy, has cast a shadow over the company's financial stability. Analysts are closely watching their upcoming Q4 earnings report, hoping for signs of a turnaround.

Despite these challenges, Groupon continues to offer deals that can be tempting for budget-conscious consumers. Their partnership with Microsoft, offering significant discounts on the latest Office suite, is a prime example. However, it's important for consumers to be aware of the potential pitfalls. Groupon's business model relies on attracting a large customer base, and sometimes that can come at the expense of customer service.

So, should you still use Groupon? The answer depends on your individual needs and risk tolerance. If you're looking for a bargain and are comfortable with the potential for hiccups, Groupon can be a valuable resource. Just be sure to read the fine print carefully, check reviews, and be prepared to advocate for yourself if you encounter any issues. Remember, as a consumer, you have rights, and don't be afraid to exercise them.



💡 Tip from us

Tip #21 Tip for a better service

Remain calm and polite

When facing a frustrating situation, maintaining composure while speaking with customer service representatives can dramatically improve your chances of a favorable resolution. Remember that the person assisting you didn't cause your problem and is your ally in finding a solution. Using a respectful tone, even when expressing disappointment, helps create a collaborative atmosphere where customer service personnel feel more motivated to go above and beyond for you. Customer service representatives handle numerous challenging calls daily, and your patience may be rewarded with extra effort or exceptions they might not extend to hostile customers. A calm exchange allows both parties to focus on problem-solving rather than managing emotions.